Caspero Privacy Policy
Last updated: April 15, 2026
At Caspero, we are committed to protecting your privacy and complying with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We collect personal information necessary to provide our online gaming services and comply with Australian gambling regulations. This includes your name, date of birth, contact details, government-issued identification, financial information such as bank account and payment card details, gaming activity data including betting patterns and session duration, and technical information such as IP address and device details. We collect this information through account registration, identity verification procedures, payment processing, and automated collection during your use of our platform.
How We Use Your Information
We use your personal information to create and manage your account, verify your identity and age in compliance with the Interactive Gambling Act 2001, process deposits and withdrawals, provide customer support, and personalise your gaming experience. Your information is also used to ensure platform security, prevent fraudulent activities, comply with anti-money laundering obligations, meet responsible gambling requirements, and fulfil our regulatory reporting obligations to Australian gambling authorities.
Information Sharing
We do not sell your personal information to third parties for commercial purposes. We may share your information with trusted service providers including payment processors, identity verification services, and technical infrastructure providers, all bound by strict confidentiality agreements. We may also disclose information to regulatory authorities, law enforcement agencies, and gambling regulators when legally required or to comply with court orders.
Data Security
Caspero implements comprehensive security measures to protect your personal information from unauthorised access, modification, or disclosure. We use industry-standard encryption technologies to secure financial transactions and sensitive data, maintain secure servers with restricted access, and implement regular security monitoring and fraud prevention systems. All third-party service providers are required to comply with Australian privacy standards and maintain appropriate security practices.
Your Rights
Under Australian privacy legislation, you have the right to access your personal information and request details about how it is processed. You may request correction of inaccurate or incomplete information, restrict processing for specific purposes, and withdraw consent for non-essential data processing. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached. Rights exercise requests require identity verification and will be responded to within statutory timeframes.
Cookies and Tracking
Our platform uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyse platform usage. We collect technical data including IP addresses, browser type, and device information to improve our services and ensure security. You may manage your cookie preferences through your browser settings.
Contact Us
If you have questions about this Privacy Policy or concerns regarding your personal information, please contact our privacy team. You can reach us at [email protected].